/* ── Reset & Base ──────────────────────────────────────────────────────────── */
*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }

/* ── Non-affiliation banner (UDRP defence — do not remove) ────────────────── */
.nonaffiliation-banner {
  background: #1a1a1a;
  color: rgba(255,255,255,0.6);
  font-size: 11px;
  line-height: 1.5;
  padding: 8px 24px;
  text-align: center;
}
.nonaffiliation-banner strong { color: rgba(255,255,255,0.75); letter-spacing: 0; font-weight: 500; text-transform: none; }
.nonaffiliation-banner a { color: rgba(255,255,255,0.7); margin-left: 8px; }
.nonaffiliation-banner a:hover { color: #fff; }
.nonaffiliation-pt { display: none; }
body.lang-pt .nonaffiliation-en { display: none; }
body.lang-pt .nonaffiliation-pt { display: inline; }

/* ── Design tokens ─────────────────────────────────────────────────────────── */
:root {
  --bg:           #f7f7f5;
  --surface:      #ffffff;
  --border:       #e2e2de;
  --text:         #1a1a18;
  --muted:        #6b6b65;
  --one-star:     #c0392b;
  --two-star:     #d35400;
  --owner-border: #e8c4be;
  --radius:       6px;
  --font:         -apple-system, BlinkMacSystemFont, 'Segoe UI', 'Helvetica Neue', Arial, sans-serif;
}

html { font-size: 16px; scroll-behavior: smooth; }

body {
  font-family: var(--font);
  background: var(--bg);
  color: var(--text);
  line-height: 1.6;
  -webkit-font-smoothing: antialiased;
}

a { color: inherit; }

/* ── Layout ────────────────────────────────────────────────────────────────── */
.container { max-width: 900px; margin: 0 auto; padding: 0 20px; }

/* ── Header ────────────────────────────────────────────────────────────────── */
header {
  background: var(--text);
  color: #fff;
  padding: 14px 0;
}
header .container {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}
.header-left { display: flex; align-items: center; gap: 14px; }
.site-name {
  font-size: 13px;
  font-weight: 600;
  letter-spacing: 0.12em;
  text-transform: uppercase;
  opacity: 0.5;
}
.site-subject { font-size: 13px; opacity: 0.4; }

/* ── Language Toggle ───────────────────────────────────────────────────────── */
.lang-toggle { display: flex; gap: 4px; }
.lang-btn {
  padding: 5px 11px;
  border: 1px solid rgba(255,255,255,0.2);
  border-radius: 4px;
  background: transparent;
  color: rgba(255,255,255,0.45);
  font-size: 12px;
  font-weight: 600;
  font-family: var(--font);
  cursor: pointer;
  transition: all 0.15s;
  letter-spacing: 0.04em;
}
.lang-btn:hover { color: rgba(255,255,255,0.8); border-color: rgba(255,255,255,0.4); }
.lang-btn.active {
  background: rgba(255,255,255,0.15);
  color: #fff;
  border-color: rgba(255,255,255,0.4);
}

/* ── Section chrome ────────────────────────────────────────────────────────── */
.section-label {
  font-size: 11px;
  font-weight: 700;
  letter-spacing: 0.14em;
  text-transform: uppercase;
  color: var(--one-star);
  margin-bottom: 10px;
}

/* ── Warning Badge ─────────────────────────────────────────────────────────── */
.warning-badge {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  background: #fde8e5;
  color: var(--one-star);
  font-size: 12px;
  font-weight: 700;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  padding: 5px 12px;
  border-radius: 4px;
  margin-bottom: 20px;
  border: 1px solid var(--owner-border);
}

/* ── Hero ──────────────────────────────────────────────────────────────────── */
.hero {
  padding: 60px 0 52px;
  border-bottom: 1px solid var(--border);
}
.hero h2 {
  font-size: clamp(28px, 5vw, 46px);
  font-weight: 700;
  line-height: 1.12;
  letter-spacing: -0.02em;
  margin-bottom: 32px;
}
.hero-featured-stat {
  display: flex;
  align-items: baseline;
  gap: 18px;
  background: rgba(192,57,43,0.06);
  border: 1px solid rgba(192,57,43,0.25);
  border-left: 5px solid var(--one-star);
  border-radius: var(--radius);
  padding: 22px 28px;
  margin-bottom: 28px;
  max-width: 620px;
}
.hero-featured-num {
  font-size: 64px;
  font-weight: 800;
  letter-spacing: -0.04em;
  line-height: 1;
  color: var(--one-star);
  flex-shrink: 0;
}
.hero-featured-label {
  font-size: 16px;
  font-weight: 500;
  color: var(--text);
  line-height: 1.4;
  max-width: 280px;
}
.hero-sub {
  font-size: 15px;
  color: var(--muted);
  margin-bottom: 28px;
  line-height: 1.7;
}
.hero-cta {
  display: inline-block;
  background: var(--text);
  color: #fff;
  font-size: 14px;
  font-weight: 600;
  padding: 11px 22px;
  border-radius: var(--radius);
  text-decoration: none;
  letter-spacing: 0.02em;
  transition: opacity 0.15s;
}
.hero-cta:hover { opacity: 0.82; }

/* ── Pattern Section ───────────────────────────────────────────────────────── */
.pattern-section {
  padding: 56px 0;
  border-bottom: 1px solid var(--border);
}
.pattern-section h2 {
  font-size: clamp(20px, 3vw, 30px);
  font-weight: 700;
  letter-spacing: -0.02em;
  margin-bottom: 10px;
  line-height: 1.2;
}
.pattern-section .intro {
  font-size: 15px;
  color: var(--muted);
  max-width: 600px;
  margin-bottom: 40px;
  line-height: 1.75;
}

.cluster-unverified {
  font-size: 12px;
  color: var(--muted);
  border-left: 3px solid #ddd;
  padding-left: 12px;
  margin-top: 28px;
  margin-bottom: 0;
  line-height: 1.6;
  max-width: 540px;
}

/* ── Clusters ──────────────────────────────────────────────────────────────── */
.clusters {
  display: flex;
  flex-direction: column;
  gap: 32px;
}
.cluster { }
.cluster-header {
  display: flex;
  align-items: baseline;
  gap: 12px;
  margin-bottom: 16px;
  padding-bottom: 12px;
  border-bottom: 1px solid var(--border);
}
.cluster-title {
  font-size: 13px;
  font-weight: 700;
  letter-spacing: 0.1em;
  text-transform: uppercase;
  color: var(--text);
}
.cluster-sub {
  font-size: 12px;
  color: var(--muted);
}
.cluster-quotes {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(260px, 1fr));
  gap: 12px;
}
.cluster-quote {
  background: var(--surface);
  border: 1px solid var(--border);
  border-left: 3px solid var(--one-star);
  border-radius: var(--radius);
  padding: 18px 20px;
}
.cluster-quote blockquote {
  font-size: 14px;
  line-height: 1.65;
  color: var(--text);
  font-style: italic;
  margin-bottom: 10px;
}
.cluster-quote cite {
  font-size: 11px;
  color: var(--muted);
  font-style: normal;
  font-weight: 600;
}
.cluster-trans {
  font-weight: 400;
  font-style: italic;
  opacity: 0.7;
  margin-left: 4px;
}

/* ── By the Numbers Section ────────────────────────────────────────────────── */
.numbers-section {
  background: var(--surface);
  padding: 56px 0;
  border-bottom: 1px solid var(--border);
}
.numbers-section h2 {
  font-size: clamp(18px, 2.5vw, 26px);
  font-weight: 700;
  letter-spacing: -0.02em;
  margin-bottom: 36px;
  color: var(--muted);
}
.numbers-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(200px, 1fr));
  gap: 16px;
  margin-bottom: 32px;
}
.num-card {
  background: var(--bg);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 22px 20px;
  display: flex;
  flex-direction: column;
  gap: 6px;
}
.num-card-wide {
  grid-column: span 2;
  gap: 12px;
}
.num-big {
  font-size: 44px;
  font-weight: 800;
  letter-spacing: -0.04em;
  line-height: 1;
  color: var(--text);
}
.num-big.red { color: var(--one-star); }
.num-big-unit {
  font-size: 22px;
  font-weight: 600;
  letter-spacing: -0.01em;
}
.num-label {
  font-size: 12px;
  font-weight: 700;
  letter-spacing: 0.06em;
  text-transform: uppercase;
  color: var(--muted);
}
.num-sub {
  font-size: 11px;
  color: var(--muted);
  opacity: 0.7;
}
.num-bar-row {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 8px;
}
.num-bar-label {
  font-size: 12px;
  color: var(--text);
}
.num-bar-pct {
  font-size: 16px;
  font-weight: 700;
  letter-spacing: -0.02em;
  color: var(--muted);
  white-space: nowrap;
}
.num-bar-pct.red { color: var(--one-star); }
.num-bar-track {
  height: 6px;
  background: var(--border);
  border-radius: 3px;
  overflow: hidden;
}
.num-bar-fill {
  height: 100%;
  background: var(--one-star);
  border-radius: 3px;
  transition: width 0.6s ease;
}
.num-bar-muted { background: var(--muted); opacity: 0.4; }

.context-disclosure {
  margin-top: 32px;
  margin-bottom: 8px;
  font-size: 12px;
  color: var(--muted);
  border-top: 1px solid #eee;
  padding-top: 16px;
  line-height: 1.6;
}

.numbers-cta {
  text-align: left;
  font-size: 13px;
  display: flex;
  flex-direction: column;
  gap: 6px;
}
.numbers-cta a {
  color: var(--muted);
  text-decoration: underline;
}
.numbers-cta a:hover { color: var(--text); }
.maps-cta-pt { display: none; }
body.lang-pt .maps-cta-en { display: none; }
body.lang-pt .maps-cta-pt { display: inline; }

/* ── Reviews Section ───────────────────────────────────────────────────────── */
.reviews-section {
  padding: 56px 0 80px;
}
.reviews-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 20px;
  flex-wrap: wrap;
  margin-bottom: 24px;
}
.reviews-header h2 {
  font-size: 20px;
  font-weight: 700;
  letter-spacing: -0.01em;
}
.reviews-count {
  font-size: 13px;
  color: var(--muted);
  margin-top: 3px;
}
.filter-groups {
  display: flex;
  flex-direction: column;
  gap: 8px;
  align-items: flex-end;
}
.filters { display: flex; flex-wrap: wrap; gap: 6px; }
.filter-btn {
  padding: 5px 12px;
  border: 1px solid var(--border);
  border-radius: 20px;
  background: var(--surface);
  font-size: 12px;
  font-family: var(--font);
  color: var(--muted);
  cursor: pointer;
  transition: all 0.15s;
  white-space: nowrap;
}
.filter-btn:hover { border-color: #aaa; color: var(--text); }
.filter-btn.active { background: var(--text); border-color: var(--text); color: #fff; }

/* ── Review Grid ───────────────────────────────────────────────────────────── */
.reviews-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(280px, 1fr));
  gap: 14px;
}

/* ── Review Card ───────────────────────────────────────────────────────────── */
.review-card {
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 18px;
  display: flex;
  flex-direction: column;
  gap: 8px;
  transition: box-shadow 0.15s;
}
.review-card:hover { box-shadow: 0 2px 12px rgba(0,0,0,0.07); }
.card-top {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
}
.stars { font-size: 13px; letter-spacing: 1px; }
.stars.one { color: var(--one-star); }
.stars.two { color: var(--two-star); }
.card-tags { display: flex; gap: 5px; flex-wrap: wrap; }
.tag {
  font-size: 10px;
  font-weight: 700;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  padding: 2px 7px;
  border-radius: 3px;
}
.tag-lang  { background: #f0f0ee; color: var(--muted); font-size: 12px; padding: 2px 5px; }
.tag-gmaps { background: #e8f4e8; color: #2d6a2d; font-size: 11px; padding: 2px 6px; }
.tag-ta    { background: #e8f0f8; color: #1a4a7a; font-size: 11px; padding: 2px 6px; }

.review-title {
  font-size: 13px;
  font-weight: 600;
  color: var(--text);
  line-height: 1.3;
}
.review-text {
  font-size: 14px;
  line-height: 1.65;
  color: var(--text);
  flex: 1;
  display: -webkit-box;
  -webkit-line-clamp: 7;
  -webkit-box-orient: vertical;
  overflow: hidden;
}
.review-text.expanded { -webkit-line-clamp: unset; overflow: visible; }
.read-more {
  font-size: 12px;
  color: var(--muted);
  cursor: pointer;
  text-decoration: underline;
  background: none;
  border: none;
  padding: 0;
  font-family: var(--font);
  text-align: left;
}
.card-meta {
  font-size: 12px;
  color: var(--muted);
  display: flex;
  gap: 6px;
  align-items: center;
  flex-wrap: wrap;
  margin-top: 2px;
}
.card-meta .dot { opacity: 0.3; }
.source-link {
  font-size: 11px;
  color: #1a4a7a;
  text-decoration: none;
  opacity: 0.7;
  white-space: nowrap;
}
.source-link:hover { opacity: 1; text-decoration: underline; }
.translated-note {
  font-size: 11px;
  color: var(--muted);
  opacity: 0.7;
  font-style: italic;
  margin-left: auto;
}
.empty-state {
  grid-column: 1/-1;
  text-align: center;
  padding: 60px 20px;
  color: var(--muted);
  font-size: 15px;
}

/* ── Scroll CTA ────────────────────────────────────────────────────────────── */
.scroll-cta {
  position: fixed;
  bottom: 24px;
  right: 24px;
  width: 44px;
  height: 44px;
  background: var(--text);
  color: #fff;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 18px;
  text-decoration: none;
  opacity: 0;
  transform: translateY(8px);
  transition: opacity 0.2s, transform 0.2s;
  pointer-events: none;
  z-index: 100;
  box-shadow: 0 2px 12px rgba(0,0,0,0.2);
}
.scroll-cta.visible { opacity: 1; transform: translateY(0); pointer-events: auto; }

/* ── Footer ────────────────────────────────────────────────────────────────── */
footer {
  background: var(--text);
  color: rgba(255,255,255,0.45);
  padding: 28px 0;
  font-size: 12px;
  line-height: 1.7;
}
footer .container { display: flex; flex-direction: column; gap: 16px; }
footer a { color: rgba(255,255,255,0.6); }
footer a:hover { color: rgba(255,255,255,0.9); }
.footer-disclaimer {
  border-top: 1px solid rgba(255,255,255,0.1);
  padding-top: 16px;
  color: rgba(255,255,255,0.35);
  font-size: 11px;
  line-height: 1.8;
}
.footer-bottom {
  display: flex;
  flex-wrap: wrap;
  justify-content: space-between;
  gap: 8px;
  align-items: center;
}

/* ── Book of Complaints ────────────────────────────────────────────────────── */
.complaint-section {
  background: #f8f8f8;
  border-top: 3px solid var(--one-star);
  border-bottom: 3px solid var(--one-star);
  padding: 64px 0;
}
.complaint-section h2 {
  font-size: clamp(22px, 3vw, 30px);
  font-weight: 700;
  color: var(--text);
  margin: 8px 0 20px;
}
.complaint-intro {
  font-size: 16px;
  line-height: 1.7;
  color: #333;
  max-width: 720px;
  margin-bottom: 24px;
}
.complaint-details {
  margin-bottom: 24px;
}
.complaint-steps-title {
  font-weight: 600;
  font-size: 14px;
  text-transform: uppercase;
  letter-spacing: .05em;
  color: var(--text);
  cursor: pointer;
  list-style: none;
  display: flex;
  align-items: center;
  gap: 8px;
  user-select: none;
  margin-bottom: 0;
}
.complaint-steps-title::-webkit-details-marker { display: none; }
.complaint-steps-title::after {
  content: '▸';
  font-size: 12px;
  color: var(--one-star);
  transition: transform .2s;
}
details[open] .complaint-steps-title::after {
  transform: rotate(90deg);
}
details[open] .complaint-steps-title {
  margin-bottom: 12px;
}
.complaint-steps {
  max-width: 720px;
  padding-left: 20px;
  margin-bottom: 24px;
}
.complaint-steps li {
  font-size: 15px;
  line-height: 1.7;
  color: #333;
  margin-bottom: 10px;
}
.complaint-why {
  font-size: 14px;
  color: var(--one-star);
  font-weight: 600;
  max-width: 720px;
  margin-bottom: 28px;
  padding: 14px 16px;
  border-left: 3px solid var(--one-star);
  background: rgba(180,0,0,.05);
}
.complaint-links {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
}
.complaint-btn {
  display: inline-block;
  padding: 12px 22px;
  background: var(--one-star);
  color: #fff;
  text-decoration: none;
  font-size: 14px;
  font-weight: 600;
  letter-spacing: .02em;
  border-radius: 2px;
  transition: opacity .15s;
}
.complaint-btn:hover { opacity: .85; }
.complaint-btn--secondary {
  background: transparent;
  border: 2px solid var(--text);
  color: var(--text);
}
.complaint-btn--secondary:hover { background: var(--text); color: #fff; }

/* ── Show More Button ──────────────────────────────────────────────────────── */
.show-more-btn {
  display: block;
  margin: 32px auto 0;
  cursor: pointer;
  border: 2px solid var(--border);
  background: transparent;
  color: var(--muted);
  padding: 11px 28px;
  border-radius: var(--radius);
  font-size: 14px;
  font-weight: 600;
  letter-spacing: .02em;
  transition: border-color .15s, color .15s;
  font-family: var(--font);
}
.show-more-btn:hover {
  border-color: var(--text);
  color: var(--text);
}

/* ── SEO H1 (visually hidden) ──────────────────────────────────────────────── */
.seo-h1 {
  position: absolute;
  width: 1px;
  height: 1px;
  padding: 0;
  margin: -1px;
  overflow: hidden;
  clip: rect(0,0,0,0);
  white-space: nowrap;
  border: 0;
}

/* ── Responsive ────────────────────────────────────────────────────────────── */
@media (max-width: 640px) {
  .hero { padding: 40px 0 36px; }
  .hero-featured-stat { flex-direction: column; gap: 8px; padding: 18px 20px; }
  .hero-featured-num { font-size: 52px; }
  .hero-featured-label { max-width: 100%; }
  .cluster-quotes { grid-template-columns: 1fr; }
  .numbers-grid { grid-template-columns: 1fr; }
  .num-card-wide { grid-column: span 1; }
  .reviews-grid { grid-template-columns: 1fr; }
  .reviews-header { flex-direction: column; gap: 16px; }
  .filter-groups { align-items: flex-start; }
  .filter-btn { min-height: 36px; padding: 8px 14px; }
  .lang-btn { min-height: 36px; padding: 8px 12px; }
}